Welcome to the User Agreement for Ticket Furnace ("User Agreement", "Terms", "Terms and Conditions"). This User Agreement outlines the terms and conditions applicable to your use of our services available under the Ticket Furnace domain and sub-domains ("the Site"). If you do not agree with these Terms and Conditions, you may not use or access our services.
You must read, agree with, and accept all of the provisions in this User Agreement—together with any linked policies—before becoming a user of the Site. As you read these Terms, we encourage you to also review linked policies for additional information relevant to your use of our website and services.
Amendments
We may amend this User Agreement at any time by providing notice via posting an updated version on the Site. Any updated version will apply to new users immediately upon posting. For existing users, changes will take effect 30 days after the notice is posted. No other amendments shall be effective unless issued in writing by Ticket Furnace.
1. Eligibility
Our services are not available to, and may not be used by:
- persons under the age of 18;
- users who have been temporarily or indefinitely suspended by Ticket Furnace.
If you are under 18, you may only use our services with the involvement and supervision of a parent or legal guardian. By registering an account, you represent that you have the legal authority to enter into this User Agreement and, if registering on behalf of a business, that you are authorized to bind that entity to this Agreement.
2. User Account & Security
You must create a unique User ID and password upon completing registration. You are solely responsible for all activity conducted under your account. Please keep your login credentials secure and do not share or transfer them to another party. Ticket Furnace is not responsible for unauthorized use of your account resulting from your disclosure of account details.
3. Buying
When you purchase tickets through Ticket Furnace you have a legal obligation to complete the transaction.
3.1 Supporter Restrictions
Ticket Furnace reserves the right to cancel any order if there is evidence to suggest that the buyer is attempting to purchase tickets in violation of team, venue, or league rules (e.g., away supporters purchasing in home sections).
4. Your Information
4.1 Definition
"Your Information" refers to any data you provide to Ticket Furnace in connection with our services, including registration details, order information, communications, or other contributions. You are solely responsible for Your Information, and Ticket Furnace acts solely as a platform.
4.2 Restrictions
Your Information must not:
- Be false, misleading, offensive, unlawful, defamatory, or infringe on any intellectual property or privacy rights.
- Contain malicious code (viruses, malware, worms, trojans, etc).
- Disrupt or interfere with the functioning of the Site or the experience of other users.
4.3 License
By submitting Your Information, you grant Ticket Furnace a worldwide, royalty-free, non-exclusive, sub-licensable license to use, reproduce, modify, and display such content for the purpose of operating the platform.
5. Breach
Ticket Furnace may, at its discretion and without prior notice, limit or suspend your account if:
- you breach this User Agreement or incorporated policies;
- we cannot verify your provided information;
- your actions cause, or may cause, financial loss or legal liability for Ticket Furnace or other users.
6. Data & Privacy
Ticket Furnace treats user privacy as a core principle. All personal information is stored and transmitted securely in line with data protection legislation. By using our services, you consent to such data handling practices. Please review our separate Privacy Policy for full details.
7. No Warranty
Our services are provided on an "as is" and "as available" basis. Ticket Furnace does not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, we disclaim all implied warranties relating to performance, reliability, or suitability of our services.
8. Limitation of Liability
Except in cases of fraud or personal injury caused by negligence, Ticket Furnace (including affiliates, officers, employees, and agents) shall not be liable for:
- economic loss (profits, revenues, business, contracts, goodwill);
- indirect or consequential losses;
- issues caused by third-party service providers such as couriers or telecommunications networks.
Our maximum liability to any user shall not exceed the higher of: (a) the total booking fees paid to Ticket Furnace for the relevant transaction, or (b) £100.
9. Indemnity
You agree to indemnify and hold harmless Ticket Furnace, its affiliates, officers, and employees from any claim, loss, or liability (including legal fees) arising from your use of the Site, your breach of these Terms, or your violation of law or third-party rights.
10. Governing Law
This User Agreement shall be governed by and construed under the laws of England and Wales. All disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Dispute Resolution
Disputes relating to Ticket Furnace services should be reported by contacting support@ticketfurnace.com. We may suggest mediation or another informal resolution method, but you also retain the right to seek remedies through the courts.
12. Third Party Rights
Only the parties to this User Agreement may enforce its terms. The Contracts (Rights of Third Parties) Act 1999 does not apply here.
13. Refunds & Cancellations
- All purchases are final. Refunds will only be issued if an event is cancelled and not rescheduled.
- At our discretion, we may offer a credit note toward a future purchase. This will cover the full order including booking fees. Additional payments may be required if future purchases are of higher value.
- Ticket Furnace may substitute equivalent or upgraded seating if the exact purchased seats are unavailable.
- Hospitality packages and hotel bookings are subject to availability. Hotel bookings require a match ticket purchase.
14. Delivery
- Tickets will be delivered before the scheduled event start time. Delivery may be via courier, Royal Mail Special Delivery, UPS, DHL, or stadium collection.
- Incorrect address information provided by the buyer is the buyer’s responsibility.
- In some cases (for security reasons), Ticket Furnace may require venue collection with valid photo ID.
15. Termination of Contract
Ticket Furnace reserves the right to cancel this Agreement and refund your order in full if abusive, threatening, or inappropriate behaviour is directed at our staff, partners, or other users. Such behaviour may result in permanent account suspension.
16. Intellectual Property
All intellectual property, including the Ticket Furnace name, logo, branding, and website content, are owned by or licensed to Ticket Furnace. Users may not copy, reproduce, or otherwise exploit materials without prior written consent.
17. General
- If any provision of this Agreement is found invalid, the remaining provisions shall remain enforceable.
- Headings are for reference only.
- This Agreement constitutes the entire agreement between you and Ticket Furnace.
- We may assign our rights and obligations under this Agreement in the event of merger, acquisition, or corporate restructuring.
Certain clauses (Sections 4, 8, 9, 10, 11, and 12) shall survive the termination of this Agreement.
Contact
For questions or concerns regarding these Terms, please contact us at: support@ticketfurnace.com