Privacy Policy
Effective as of: 05 October 2025
Ticket Furnace ("Ticket Furnace", "we", "us", "our", or "the Site") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the rights you have over your information.
By using www.ticketfurnace.com and related services, you agree to the use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that identifies you as an individual, including but not limited to:
- Name
- Address
- Email address
- Phone number
- Order and payment details (processed securely via third‑party payment providers)
This information is collected when you register, make a purchase, sign up for our newsletters, or otherwise interact with our site.
3. Analytics
We use Google Analytics (a third‑party service) to collect standard internet log information, such as:
- Pages visited
- Approximate visitor location
- Time spent on the site
Data collected is anonymised and cannot be used to personally identify you. It helps us understand how visitors use the site so we can improve our services.
4. Email Marketing
If you opt in, we may send you newsletters and promotional offers. To improve relevance, we monitor open rates, clicks, and user engagement.
You may unsubscribe at any time by clicking the “unsubscribe” link in any of our emails.
5. IP Addresses
An IP address is a number assigned to your device when you connect to the internet. We use IP addresses to analyse website traffic and prevent fraudulent activity. Data is used on an aggregate basis and not to create personal profiles. Logs are stored only for as long as necessary and are then deleted.
6. Third Parties
We may use third‑party tools and services, such as:
- Google Analytics for performance and visitor insights;
- Facebook Pixel and similar marketing pixels to understand user journeys and improve advertising effectiveness.
These third‑party services provide insight into behaviours and trends but do not reveal your personal identity to us.
We do not sell or rent your information to third parties.
7. Communications & Recordings
Phone calls, live chats, or email communications may be recorded or monitored for training, compliance, and quality assurance purposes.
8. Controlling Your Personal Information
When you purchase a ticket through Ticket Furnace, we may store your name, contact number, postal address, and email address.
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data (subject to legal record‑keeping requirements)
- Opt out of direct marketing communications
If you would like to access, amend, or delete your information, please contact us via support@ticketfurnace.com.
9. Data Security
We take appropriate technical and organizational measures to safeguard your personal information against accidental loss, misuse, or unauthorized access.
Where payments are processed, we use trusted third‑party payment providers who comply with industry security standards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. If changes are material, we will post a clear notice on our website and update the “Effective Date” above.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or how we handle your data, please contact us at: